Alter Ego Project | Instructors

Alter Ego Project | Instructors

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May 3, 2024

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Frequently Asked Questions

Can I order after the pre-order date?

Orders placed after the pre-order deadline, set by the event for timely delivery, will be made-on-demand and delivered in line with Manufactory's standard shipping times, as detailed in our shipping policy.

Can I exchange my order?

In accordance with our returns policy, we cannot accept exchanges or cancellations for pre-order styles, as they are custom-made. For more details, please consult the event coordinator.

How can I track the status of my order?

  • Track your order by logging into your 'Account' on our homepage. Use your username and password to view your order history under the 'ORDERS' tab.
  • For further assistance, submit a request from within your account.

Can I personalize my product with a custom name?

  • If the brand owner has enabled customization, the option to add a custom name will be visible on the product page.

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