SKYDIVE LANCASTER | WS

Your exclusive ordering portal, where your approved Manufactory designs are ready for you.

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Frequently Asked Questions

What are the minimum order quantities for your products?

  • Minimum order requirements vary by production method. Sublimated items like Jerseys, BASE Layers, Shorts, Flags have no minimums for orders.
  • Printed T-shirts and Apparel vary, but can start at 1 peice using our Custom Designer online. Larger quantities are calculated per order.
  • Promotional products like scuffs, Lanyards, Koozies, Caps, Beanies, Socks and Pullup cords have a 100pc minimum.

How do volume discounts work, and where can I see them?

Discounts are automatically applied in your ordering portal

Volume discounts apply when ordering multiple pieces of the same style, excluding changes in gender.

Discounts tiers are:

  • 1-9
  • 10-24
  • 25-49
  • 50-99,
  • 100+
  • 300+ by request

Discounts reset with alterations like collar type, sleeve length, or logo changes.

What are the payment terms for my order?

  • Payment terms are upfront: Artwork fees must be paid in full to initiate your order, and the production invoice balance is due upon artwork confirmation.
  • Payments under $1,500 can be made by credit card; amounts over $1,500 require bank transfer. Confirm payment within 7 days to secure your delivery date.

How long will my order take to complete?

  • Plan your order with our defined cut-off periods. Submit by the listed order date to receive it by the earliest indicated date, considering a 7-day window for potential delays and checks.
  • Delivery dates are indicative and will be confirmed upon order confirmation.

How can I track the status of my order?

  • Track your order by logging into your 'Account' on our homepage. Use your username and password to view your order history under the 'ORDERS' tab.
  • For further assistance, submit a request from within your account.

Will I have to pay any duties or taxes on my order?

  • Duties and taxes are your responsibility, billed together by the courier who pays customs on your behalf. These charges, separate from our fees, include customs duties and local taxes like GST or VAT.
  • You may be eligible for tax refunds if you're the goods' owner and meet certain conditions.

We can estimate the Duties for you by request.

Need Assistance?

We're here to help. Reach out via your Account Section or drop us a quick message below.

Exclusive Member Offer

As a valued member of our wholesale program, get a further 10% off Basix MX series styles!

Support Request

Keep your Brand fresh

Remember, we're here to revitalize or recolor your existing designs whenever you're ready.

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Giving you more confidence to fly harder and faster, with gear that's built to last.